Personal/Family Services

Patient Advocacy and Navigation Services

  • Experienced access and efficient utilization of healthcare system
  • Diagnosis and treatment research / assistance with decision making
  • Records review and discussion
  • Prescriptions / supplements / medication review
  • Preparation for appointments / talking points and questions / accompany to appointments
  • Hospital visit as liaison

Medical Bills / Insurance / Payer Assist

  • Evaluation and organization of bills/insurance claims
  • Assessment of monies owed by or to patient
  • Assistance with filing and tracking medical bills and payments
  • Negotiation of disputes, claim denials, appeals and collection
  • Medicare / Medicaid / SS Disability

Price Comparisons for Tests / Procedures

  • Efficient direction to appropriate care
  • Cost transparency and comparison to lower cost
  • Identifying in-network care
  • Cost vs. benefit analysis for medically necessary out-of-network care
  • Educating about HSA, FSA, HRA, deductibles, in-network, co-pays, co-insurance

Prevention / Wellness

  • Wellness guidance
  • Health coaching
  • Weight loss
  • Assist with compliance of MD healthcare plan

Mental Health / Addiction

  •  Assess and evaluate clients needs
  •  Organize history and medical records
  •  Identify and source appropriate providers / facilities / treatment plans

Family Planning, Support and Mediation

  • Provision and explanation of paperwork for Living Wills, HC Proxy, Advanced Directives
  • Family mediation for healthcare related issues resulting in disagreements
  • Caregiver resource education and support

Home Health and Eldercare Services

Prism will identify:

  • Geriatric providers
  • In-home nursing care, therapy and rehabilitation
  • Daily living assistance
  • Dementia/alzheimer specialists
  • Assisted living, nursing homes, alzheimer care

End of Life Planning

Prism will identify:

  • In-home care
  • Hospice services
  • Palliative care providers
  • Pain Management
  • Funeral homes and cremation services
  • Organ donation education and assistance

Personal Concierge Advocate

Prism will organize, manage and coordinate your healthcare needs including, but not limited to:

  • Medications
  • Appointments
  • Facilitate multiple doctor co-ordination of care
  • Insurance/billing
  • Encourage compliance
  • Patient and family support

Prism Health Advocates does not provide medical care, but facilitates and supports and is not responsible for medical outcomes.

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