Deborah Bain is the Managing Director of Prism Health Advocates. She is a retired nurse with 35 years’ experience in the medical field including: EMT, Ambulance Chief, Firefighter, Trauma Nurse, IV Specialist, Visiting Nurse, Hospice, Oncology, School Nurse, Assistant Director of Nursing for a Long Term Care facility including rehab and an Alzheimer unit. Debbie has been a strong patient and family advocate throughout her long career, both professionally and personally. Professionally she has always believed that nursing is not just the clinical aspect of patient care, but the all-encompassing support of that patient and their family in order to make sure they are well informed, cared for, and supported in whatever decisions they must make. Personally, family and friends call upon her for that same support on a regular basis. She has a keen awareness, through years of experience, of how the medical system works in every aspect. She has specific knowledge of medical providers, of all specialties, and appropriate facilities for all needs, and a huge personal and professional network base, with the knowledge of where to go for answers.
Victoria has more than 35 years’ experience as an administrative assistant, office manager and business owner. Prior to joining Prism Health Advocates, Victoria worked for an international emerging markets consulting firm based in the Middle East. She managed the firm's multinational consultants, including but not limited to payroll and taxes, travel arrangements and travel itinerary. She is experienced in accounts payable/receivable and company taxes, and was also in charge of insurance, both billing and premiums. Before that, Victoria worked for a Real Estate Investment firm and an international health equipment firm. Victoria is a graduate of Katherine Gibbs, and is accomplished in the Microsoft Suite. As a business owner she also was a customer representative and was solely responsible for the continual maintenance of relationships with their customer base.
Marita has been a practicing nurse for 40 years. For twenty years her clinical specialties were maternal-child health, medical-surgical nursing and home health nursing. In 2003, Marita obtained her MBA from Argosy University, which was useful in her position as a Compliance Coordinator, and which gave her an understanding of the complex requirements and standards of the business side of healthcare. Marita has been passionate about improving health care systems, the patient experience and patient outcomes. For many years, Marita has been involved in quality and process improvement and, to that end, obtained her Lean Six Sigma certification in 2008. She was the lead for many successful projects within the BayCare Health System. In 2010, Marita focused her efforts on the Electronic Medical Record as a means to provide improved processes and outcomes. She consulted for several years at hospitals across the country to help leverage their EMRs for quality improvement. Marita has also been a resource for friends and family as they dealt with the challenges of interpreting and understanding diagnoses, treatments and information from their healthcare providers. During her mother’s aging and decline, she acted as her mother’s healthcare manager, which gave her even more personal insight into the stress and challenges of caring for loved ones, and navigating a complex and disjointed healthcare system.
Marita is excited to be joining Prism Health Advocates and to be personally assisting individuals to achieve timely, appropriate and effective healthcare.
Jeannette McCambley graduated with her BSN from Fairfield University. She holds over 15 years of hospital experience with the majority of time spent in emergency medicine. She has worked at Danbury Hospital in many facets of healthcare and understands how complex and challenging it can be for patients and their families to get answers. She started working in nursing administration five years ago as Administrative House Manager at Danbury Hospital. She loves being able to contribute at a higher level for patients and their families. She received her masters degree in nursing from Sacred Heart University and is currently teaching part time with Quinnipiac University School of Nursing. Jeannette loves being able to foster and inspire the next generation of healthcare workers.
She is excited to join the Prism Health Advocates team! She knows her clinical experience combined with her management experience can contribute to assisting others needing help to “make the connections” in this complex healthcare puzzle. With the goals of improving patient outcomes and satisfaction and promote health and well being.
Elrena Dawson has always had a passion for helping others. With a B.A. degree from Quinnipiac University and over 25 years of experience in the health insurance industry, she has held many roles in her tenure. From understanding the complexities of claims processing, providing exceptional customer service regarding coverage and benefits, to servicing high profile provider organization through outreach and education. She also spent 10 years developing her skills in contract negotiations, financial analysis and rate renewals with key physicians groups and major hospital systems in the State of Connecticut. Ensuring that all financial targets were met by utilizing the necessary research and investigative protocols. Elrena comes with a wealth of expertise and is extremely resourceful and has a strong sense of accountability for delivering favorable outcomes. Coupled with the unique set of tools and techniques as a Certified Professional Life and Business Coach, she is well versed and thrilled about how she can utilize her knowledge and skill sets to support Prism’s mission to educate, support and empower patients and families as they navigate the complexities of the healthcare.
Dawn has over fifteen years of experience in Marketing Communications - nine of them with major health insurer Aetna, Inc., where she held various roles in marketing departments and as a Program Officer with the Aetna Foundation.
Dawn has managed the production of printed materials, events and website communications. Working with health insurance materials has given Dawn particular insight on the impact simple, well-written materials can have on a plan member’s experience with their insurance. She understands the need, from being in the industry for so many years, of clear, concise information regarding healthcare coverage and benefits being accessible to patients. Additionally, she is sensitive to the need for assistance in navigating that system with someone who has experience and resources and can direct patients in the right direction.
Today Dawn stands ready to use her organizational, coordination and communication strengths to help Prism Health Advocate clients. She is dedicated to making a difference, and knows, from personal experience, how much of a difference can be made by having someone experienced in your corner.
Darla’s primary nursing career was working in the Intensive Care Unit at Lancaster General Hospital / Penn Medicine for 33 yrs. both in the clinical and nurse manager positions. Caring for trauma, cardiac and post surgical patients, she strived to “bridge the gap” in the clinical setting helping both the patient and their family understand all aspects of their medical care and decision making.
Darla left the ICU and joined the Infection Control team at the hospital working with the neonate, pediatric, and adult patients with infections and communicable diseases.
Currently Darla is working at an Ambulatory Surgical Center in the Pre -anesthesia Clinic and Infection Control department.
Darla is excited to join the team at Prism Health Advocates, thus enabling her to utilize her prior nursing experience and knowledge. She is looking forward to drawing on her years of experience working with and for patients and their families as a healthcare advocate.
Amy graduated from Caldwell University with a BA in Spanish and a minor in French. She later studied Speech-Language Pathology and earned her certification as a Teacher of the Handicapped and Master of Arts in Teaching from Montclair State University. She worked as a Special Education Teacher for several years supporting and teaching students as young as children in preschool to adults attending college. She currently writes and performs children' s music with her family band, Jason Didner and the Jungle Gym Jam. She lives with her husband and 6-year-old daughter in Montclair, New Jersey.
Amy has been her own patient advocate for most of her life. Her training and experience began upon being diagnosed with Type I Diabetes at the age of 8. One of her greatest accomplishments up to this point has been undergoing a successful kidney transplant with a kidney donated by her husband 2 1/2 years ago. She has also served as an Advocate for various members of her family including her father who was afflicted with multi-infarct dementia, her brother, a stroke survivor, her mother who was afflicted with lung cancer, and her daughter who is learning to compensate for and succeed with attention and sensory issues. Amy is truly looking forward to sharing and employing her experience in order to help others navigate through the very complicated and, at times, frustrating world of health care.
Rose-Anne is originally from Connecticut. However, for the past twenty-five years she has lived in Brattleboro, VT. Her passion for health advocacy stems from managing her parent’s care after they were diagnosed with Alzheimer’s disease and breast cancer. Further, in 2014 she was diagnosed with breast cancer, herself. As a result, she has first-hand experience with understanding the enormity of the stress associated with catastrophic illness and how much research, patience, determination and knowledge is needed to make sound, educated decisions.
For the past four years, Rose-Anne has worked as a Patient Navigator for the State of Vermont’s health exchange. She has vast knowledge of the health plans associated with the exchange along with Medicare and Medicaid experience. She has worked fervently with state agencies to ensure that clients were insured in a timely fashion. Rose-Anne strives to attain quality care for all and will work tirelessly to that end. In the spring of 2018, she will receive a Graduate Certificate in Health Advocacy from Assumption College, Massachusetts. Most notably, last spring, Rose-Anne extended her efforts into Lobbying in Washington, DC. As a member of the National Breast Cancer Coalition, she met with state representatives to support funding for breast cancer research.
A graduate of the University of Bridgeport, Camille has more than 35 years’ experience in the insurance industry working with customers and as an operations manager. She has spent nearly 20 years advocating for her son who has learning disabilities. More recently she spent several years being her mother’s advocate as her health deteriorated. It was through these responsibilities that Camille came to realize her passion for supporting and helping others. Working as a Service Ambassador Volunteer (SAV) at Yale New Haven Hospital has reinforced her passion for advocacy and she made a significant improvement in the hospital’s survey form used by SAV associates as they interact with hospital patients. She is excited to be working with Prism Health Advocates and to have the opportunity to help others navigate the increasingly complex medical world.
Brittany Carey is extremely excited to be a part of Prism Health Advocates and to help others navigate the complex Healthcare world. With a Bachelor’s degree from Penn State University in Rehabilitation and Human Services and a minor in Disability Studies, Brittany has always had a passion for acting as a sounding board to patients and giving them and their families the resources they need to advocate for themselves.
Currently, Brittany works as a Patient Advocate in Manhattan. Through her experiences as a patient advocate, she has grown her knowledge of the best specialists, hospitals, and facilities in the New York area. Brittany looks forward to helping more patients and their families organize, manage and coordinate their healthcare needs.
Katheen has over 40 years of experience as a Registered Nurse. She has worked in many aspects of nursing including Newborn Nursery, Community Health, Family Planning, and has been the Director of Nursing in a Skilled Nursing Facility.
For the past 15 years, she has been employed as a Palliative Care and Hospice nurse working in hospitals, private homes and Skilled Nursing Facilities.
This has given her the opportunity to do what she loves best, teaching and offering options to a medically uninformed public. She considers herself an ardent advocate for patients and their families.
A person’s goals are very important and do not always coincide with medical advice they are given. Kathleen is very comfortable working as a go-between with the medical team and the patient to achieve the optimum outcome for the patient.
Michele Beier’s background of more than 30 years of legal experience includes experience as an Assistant Attorney General at the New York State Office of the Attorney General. There she litigated trials on issues involving mental health and civil rights. Previously, she served as an Assistant General Counsel at New York City Health & Hospitals Corporation (HHC), the nation’s largest integrated public health system. There she advised hospital administrators and clinical staff on legal issues involving medicine, psychiatry, bioethics and risk management. At HHC, she worked on a special project with HBO to create a documentary called “Bellevue”, with the goal of destigmatizing mental illness. Additionally, she has been the Director of Risk Management at a Level I Trauma Center and has studied Bioethics in a Master’s Program. She has a deep understanding of the complex maze of the HC system and is excited to offer her experience to Prism Health Advocates as an Advocate.
Sandra Bonola is a healthcare contract negotiator with over 25 years of experience writing, negotiating and managing healthcare cost arrangements with physicians and hospitals. She has worked to create best in class programs in disease management, wellness and cost containment education for healthcare providers in efforts to focus on quality of patient care with cost effective approaches. As a senior contracting executive, she has spent many years developing her knowledge and skill set in the highly competitive healthcare markets in Manhattan and Boston. These experiences have led to her mastery in understanding healthcare benefit plans and policies, healthcare provider contracts and pricing, and the implications of patient centered consumer driven healthcare choices. She has a strong passion for empowering patients to make informed, educated healthcare choices that allow for quality of care that is cost effective and fairly priced. In these challenging and changing times of healthcare, Sandra is focused on compassionate patient empowerment by being a strong voice and advocate for patients in need.
Prior to her consulting work at Prism Health Advocates, Erika worked for the Department of Defense as a medical coder for military health clinics in Europe. She has also worked for several private healthcare companies as a remote contracted coder. Erika received her degree in Kinesiology from Wheaton College and her master's degree in International Relations from the University of Oklahoma. She has held numerous coding certifications to include: CCS-P, CPMA and CEMC, and brings 9 years of coding experience and expertise to her role as a coding and billing consultant for Prism. Erika is detail oriented, enjoys a challenge, and whole heartedly believes in Prism's mission to educate and compassionately support individuals as they walk through the complexities of our healthcare system. She lives with her husband and two young children in the beautiful state of Alaska.
Dr. Brian McCambley, DHSc, PA-C is a certified physician assistant who has practiced clinically for the last 18 years in both CT and NY in the areas of emergency and acute care medicine. Brian continues to practice clinically as well as play a major role in Medical Informatics (the role of electronic means to help providers and patient care) at the health system where he is employed. He holds Bachelors, Masters, and Doctoral degrees in the health sciences. He is also an avid educator of health science and physician assistant students holding faculty rank at 2 local universities where he instructs students in both the traditional classroom setting as well as he online environment. He is passionate about patient care and providing patients, their families and loved ones with the knowledge they need to advocate for themselves and hep navigate the difficult and ever changing health care climate.
Brian had worked with Debbie Bain (Prism Health Advocates CEO) for years in the emergency department at a busy CT hospital. There he saw the passion Debbie had for patients and their loved ones/care givers. When Debbie started this advocacy program, Brian was excited to join the team. This is a path and avenue for clinicians to take their knowledge, share it, and help patients, caregivers, friends, and loved ones navigate the complex health care system in which we all live. Brian will be sure to lend his experience and expertise to the cases he is involved with coordinating and assisting. It is an honor and pleasure to work with this phenomenal group of talented professionals at Prism Health Advocates.
Loretta Richardson started her career as a registered nurse in 1984. She is a graduate of Pace University and holds a BSN. She has worked in large institutions as well as small rural hospitals. The primary focus of her career has been women and children. She has worked in pediatric intensive care units both at Columbia-Presbyterian Hospital in NYC and Westchester County Medical Center. She left pediatric medicine in the 1990's and returned to her first love in Women's health and labor and delivery.
Loretta is also a Certified Nurse Midwife who received her masters degree in Nursing at the State University of New York at Stony Brook. She has been working in private practice for the last 18 years providing health care to women throughout their lifespan. Currently Loretta is working in primary care in a school setting. She is the Nursing Care Coordinator for a small, private school in Connecticut. This position allows her to work one on one with the students and faculty, as well as in an administrative capacity with doctors offices, scheduling and insurance claims.
Prior to joining Prism Health Advocates, Stellina was the Project Manager for the Delphi Economic Forum, an NGO dedicated to the socio-economic development in Europe and before that she was a Project Coordinator for Wall Street Investment Guide, producing investment reports in developing countries around the world. She received her degree in International Relations and Economics from the Paul H. Nitze School of Advanced International Studies (SAIS) at Johns Hopkins University. Stellina has previously volunteered in a number of NGOs and think tanks across Europe and the US. She believes that health coverage and quality of care are two important social determinants for achieving greater health outcomes and long-term social sustainability.